Gold Standard retailing!
We are delighted and very proud to announce that Simply Electricals has been awarded GOLD TRUSTED MERCHANT status for 2015.
Anyone can get an award, can’t they?
Absolutely not. A whole year of blood, sweat and tears goes into achieving such a high level of service.
Ongoing, real-time customer satisfaction surveys have been carried out by FEEFO, the global customer service feedback engine and is the highest rating they can award. This unbiased and comprehensive canvassing of our customers purchasing from us over the last year, FEEFO have highlighted an almost faultless customer delight rating. It really is the trust indicator of customer retail excellence.
The feedback received also relates to the quality of products that we offer and it seems that our patrons are very happy with that too.
We’re so proud that our magnificent team have produced consistently high standards for those most important to us…our customers. These results don’t lie as they are over a long period and are the honest views of our many customers.
We don’t want to blow our own trumpet but almost all of our customers rate us at either very good or excellent and we will be displaying our accreditation certificate with pride on our website and in our stores.
Great customer service is at the very centre of everything we do. We’re delighted to have achieved gold status, recognizing the hard work and dedication of our staff.
A rating that matters
The sales data that goes into these ratings are from purchasing customers only, it means that the view isn’t distorted by ‘so-called’ industry experts. For this reason, this accreditation is both highly sought-after and well-respected.
The FEEFO Gold Trusted Merchant badge is a mark of quality and reassurance which means you are going to be looked after and offered the best products on the market.
Evolution and Innovation
We know that business doesn’t stand still and we are constantly looking for ways to improve the experience of our customers, examples of which are our ground-breaking free recycling programming. Allowing all our customers to recycle their old appliances absolutely free of charge.
You, our customers, give us these ratings, so thank you from the bottom of our hearts, it will ensure our superlative service and products receive this award year in year out.
It is a lofty ambition, but one we’re confident we will achieve.
Visit one of our stores today and experience the Simply Electrical TRUSTED GOLD standard for yourself. We’re sure you’ll be glad you did.